High-Intensity Care
That Brings Peace of Mind
We support people with complex needs to live full, connected lives — backed by skilled staff, strong family partnerships, and a calm, consistent approach you can rely on.
We accept Self-managed Plan-managed NDIA-managed plans
Care that’s tailored, not templated
Every person we support has a different story, a different rhythm, and different goals. Our services flex around the people who use them — never the other way around.
High-intensity supports
Skilled support for complex health, behavioural and personal care needs — delivered with calm, consistency and clinical confidence.
Daily living & community
From morning routines to weekend adventures — we help people build confidence, independence and connection in everyday life.
Short-term & respite
Planned breaks and short-term accommodation that give families room to breathe, knowing their loved one is in safe, capable hands.
Care that knows when to slow down.
Cruz lives at full volume — beach, swing, hike, repeat — but the quiet moments matter just as much. Good care reads the room, matches the pace, and knows that some of the most important shifts happen at standstill.
Built around the people we support
Family-led, lived experience
Cruz Care was started by a family who knows what high-intensity care really looks like — because we live it. That perspective shapes every decision we make.
Highly skilled support workers
Our team is trained in complex care, behaviour support and clinical procedures — and matched carefully so the chemistry is right.
Consistency you can rely on
Familiar faces. Stable rosters. Clear communication. The boring stuff that actually changes people’s lives.
NDIS-aligned, plain-English
We translate the paperwork so you don’t have to. Plans, reports, funding — sorted, with no jargon and no surprises.
Care that earns its trust, one shift at a time.
A few words from the families, plan managers and support workers who’ve worked with us.
We’d been through four providers in two years before Cruz Care. The difference was obvious in the first week — they actually showed up, on time, and the same faces every time. For the first time in years, I’m not bracing for a phone call.
Their reporting is some of the cleanest I see — clear, on time, and written so families can actually understand them. As a coordinator that saves me hours every plan cycle, and means I can put my participants there with confidence.
I’ve worked in disability for over eight years and Cruz Care is the first team that’s properly backed me. They roster me with people I click with, they listen when something isn’t working, and they actually train you for the complex stuff.